Frequently Asked Questions
Shipment
When will my order be shipped?
When will my order be shipped?
Shipments are processed within 2 to 3 business days. Delivery takes 7 to 10 days for hubs and 10 to 20 days for parts.
Where are the products shipped from?
Where are the products shipped from?
From our local warehouse in Germany.
Why hasn't my shipment status been updated?
Why hasn't my shipment status been updated?
If you do not receive updates for more than 30 days, please contact us via email: support@varoninc.pt
Orders
Can I cancel my order?
Can I cancel my order?
Yes, before shipping. If it has already been shipped, you can return it and receive a refund.
What if I want to talk to someone?
What if I want to talk to someone?
We want to talk to you too! Contact us if you have any questions, concerns, or comments. We will respond within 48 hours. However, please note that questions submitted on Fridays will receive a response the following Monday, or possibly sooner.
Returns and refunds
How long can I return an item?
How long can I return an item?
You have 30 days from the date of receipt of the product to return it. Conditions: The item must be in its original condition, unused and in its original packaging. Process: To request a return, please contact us within the indicated timeframe.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days after we receive the item(s).
Warranty service
Do VARON concentrators come with a warranty?
Do VARON concentrators come with a warranty?
Yes, we offer a one-year warranty. For more details, please see our Warranty Policy.
About the products
What should be taken into consideration when using an oxygen concentrator?
What should be taken into consideration when using an oxygen concentrator?
- Do not use the oxygen generator near flames or while smoking.
- Pay attention to the oxygen concentration and check your device regularly to ensure there are no alarms and that you are receiving enough oxygen.
- A very low oxygen concentration will affect inhalation and the lifespan of the device.
- If you use an oxygen concentrator due to chronic health conditions, constantly monitor changes in your blood oxygen levels.
What is the difference between continuous flow and pulsed flow?
What is the difference between continuous flow and pulsed flow?
- Pulsed Flow: Automatically detects your breathing and releases oxygen when you inhale, stopping when you exhale.
- Continuous Flow: Delivers oxygen constantly, regardless of whether you are inhaling or exhaling.
- Pulsed flow mode is primarily used in portable devices to extend usage time.
Is the oxygen concentrator noisy?
Is the oxygen concentrator noisy?
- Typically, the noise level ranges between 30 and 60 decibels (dBA), similar to a quiet conversation.
- The VARON VP-01 emits less than 58 dB, while the VARON VL-02 emits less than 45 dB.
Under what circumstances does the alarm go off?
Under what circumstances does the alarm go off?
In case of oxygen concentrator failure, the alarm will sound and an error code will be displayed:
F0001: Low battery alarm.
F0002: No breathing detected.
F0011: High temperature alarm.
F0012: Abnormal oxygen sensor alarm.
Do I need a prescription to buy a portable oxygen concentrator?
Do I need a prescription to buy a portable oxygen concentrator?
No, a prescription is not required.
Is it possible to travel by plane with a portable concentrator?
Is it possible to travel by plane with a portable concentrator?
Our products are not FAA approved; we recommend using them only during excursions.
How does an oxygen concentrator work?
How does an oxygen concentrator work?
It separates oxygen from the air so you can inhale it as needed. It can operate on alternating current (AC) or direct current (DC) and has a rechargeable battery.
Are the batteries in the portable concentrator rechargeable?
Are the batteries in the portable concentrator rechargeable?
Yes, they can be recharged with an AC power cable, in the car with a DC cable, or with an external charger, depending on the model. The average charging time is 4 to 5 hours.
What is atomization function?
What is atomization function?
It helps in the efficient absorption of small particles in the respiratory system with fewer side effects.
Is the VARON oxygen concentrator compatible with vehicle charging?
Is the VARON oxygen concentrator compatible with vehicle charging?
Yes, it supports 100-240V (AC) and 12-16.8V (DC) power supplies, so it can be used anywhere in the world and charged in a vehicle.
How long can the machine operate?
How long can the machine operate?
Home models can operate 24/7, even while you sleep. Portable devices have overheat protection and shut off every 4 hours.
Should I add water?
Should I add water?
It depends on the model; some allow you to add water as needed.
How do I replace the battery?
How do I replace the battery?
The VP-2 model features replaceable batteries to extend usage time.
What is the difference between portable and home oxygen concentrators?
What is the difference between portable and home oxygen concentrators?
- Portable: Small, lightweight, and battery-powered, ideal for travel.
- Domestic use: Larger, with higher oxygen flow, recommended for extended use at home.
How do I maintain an oxygen concentrator?
How do I maintain an oxygen concentrator?
Clean the exterior regularly. Flush the nasal cannula at least once a week. Clean the air filter once a month.